Solving Login and Directory Profile Problems
If your question is not answered below, please use the contact form at the bottom of the page to ask your question and APFM will try to respond promptly during normal business hours.
How to log in
To login, go to the member login page and use your email address and password. Passwords are case sensitive.
Your email address
You will need to use the email address “of record” with APFM. If you can’t remember or don’t know what email address you used with APFM, first search for your listing in the member directory. If your membership was current at the time the APFM website was converted to WordPress in July 2016 and have kept your dues payments up to date, then you should have a directory listing. If you have not changed it, the email address indicated in the listing should be the APFM email of record.
If you no longer have access to the email account you used to set up your APFM account, please use the contact form below to send a message to APFM.
When the website was converted to WordPress in July 2016 every user’s password was reset, for security reasons. If you have forgotten or don’t know your password, go to this page and follow the prompt there to get help. If you wish to change your password, you can do so after you have logged in. Visit “My Account” and choose “Account Details”. Relatively insecure passwords are not permitted.
Please keep your password in a secure place and do not share it with others.
Make sure messages from APFM don’t land in your spam folder.
Account login information is managed via email. To prevent an email from APFM ending up in your SPAM folder, please add “firstname.lastname@example.org” and “email@example.com” to your contact list.
What if you get locked out!?
If you enter a number of misfires – unsuccessful email/password combinations – then as a security precaution you will be locked out of the site. The lockout is provisional, however, and should last only about 10 minutes. Try logging in again after about 15 minutes.
Are you having trouble paying your membership dues?
Make sure you log into the APFM website using the email of record with APFM (see above). Log in here.
After you log in, go to your account page and click on the “renew” button. Your payment will be processed through Authorize.net, which has substantial security measures in place to prevent fraud. The payment may be declined if there is a mismatch between the APFM member name and the cardholder’s name, or if there are address anomalies. After logging in you can update your account details, such as your billing address, on your account page.
Another option is to make a payment on the contribution and payments page, which works even if you are not logged in. You should be able to use either a PayPal account or any credit card to make the payment. Please do make sure to indicate what the payment is for and to give the relevant APFM member’s name if it is not your own.
If problems persist, please submit the contact form below and describe the problems you’re having as well as you can.
Adding or Updating Your APFM Directory Listing
As a benefit to the public and to members, APFM offers on its website a publicly available directory of professional family mediators. If you have kept your membership dues and your profile up to date you should have a directory listing. If you have searched the directory and find no listing, to create a listing, log in (see above), go to the directory and click on the “Submit a Listing” button.
Unfortunately when we created APFM’s new website we were not able to migrate photographs previously associated with APFM directory listings. To add a photo or otherwise edit your directory listing, log in here and then search for your directory listing on the directory search page. Once you find your directory listing, you will see an “edit” button below or beside the listing (Two ways of viewing your listing are available.). Click on the “edit” button and you can edit your listing This includes being able to add a recent photograph. Please use an image no greater than 400×600 pixels, with a resolution no greater than 96 DPI.
To select multiple practice areas, use “control click” (depress the control button while simultaneously clicking on each relevant practice area) to select all the areas you desire.
If you would like additional guidance about updating your directory listing, watch the video tutorials below.
Video Tutorial: Logging in and checking membership status.
The video below provides some tips on logging in, modifying your membership status, and changing your business directory listing. The first half discusses logging in and membership status. Information about editing a directory listing starts at about 3:57.
The next video (below) provides some tips on editing your business directory listing, including how to add a profile picture.
Still having troubles?
Submit our help form and we’ll respond as promptly as we can, during regular business hours.